"Hey Travis,

I just want to reach out and thank you and Kelly for all you do for me and my sales team. We deal with All Star , Headlights 101, and Auto Lights USA too, but when we have a choice, we choose Elite Auto Lights. Reason being is how you and Kelly work with us, get our orders in quickly, respond with tracking info quickly, and help us if we have any issues. I cannot say the same for your competition. We get good lamps from them, but the customer service is not even close to what we get from you and Kelly at Elite.

“This came up at our sales meeting and I just wanted to share. I know you always hear about it when there is a problem. I wanted you to hear some good news. Pass this along to Kelly and your boss. We look forward to doing even more business in 2020! Thanks again!"

“Kelly, I will continue to buy from Elite Auto Lights because you are great to deal with. I never have issues with anything.

The service and inventory are great. Thanks.”

“To whom this may concern,

One of the reasons I continue to buy from Elite Auto Lights is the long-lasting relationship I have with Kelly. I have worked with her directly for many years now and she always provides top-level service! Any small issues that have come up over the years were always taken care of promptly. She is a strong asset to the company.”

“To whom it may concern,

The main reason I know I order from you guys is the attention to detail and customer service I am provided. I know when I deal with Kelly that I will have no worries, that the part will arrive to me as promised, and that if there are any problems she will let me know beforehand. She is the main reason I order from Elite. Dealing with her puts me at ease and eliminates any worry on my or the customer’s end. She is an asset, and as the face of the company, really puts forth that Elite Auto Lights is a professional company that cares about its customers.”

“To whom it may concern,

I've bought parts from Kelly Heatherly for years and will continue as long as she continues to provide excellent service! Elite is my first call on any of my headlamp needs because of Kelly, and I'm thankful for the service she provides... Looking forward to many more years!”

“To whom it may concern,

Kelly and Travis are far beyond exceptional. I don’t even have to ask, they send me shipping info and invoices. She is on the ball with every order I place with her. When on the rare occasion she isn’t there, Travis doesn’t miss a beat. I could not ask for better service from this pair. The only reason I haven’t tried to pry them away from Elite Auto Lights is because I am afraid to lose the exceptional service I have grown accustomed to, dealing with this fabulous duo!”

“To whom it may concern,

Your company has been an absolute blessing. I know when I order a headlight it is going to be correct, in excellent condition, and shipped on time. I have every confidence that the customer will love the product…I now have customers that call me back and ask for one of those “really nice headlights”.

“My confidence comes from knowing that your product is quality, and that confidence began and is continually reinforced by my relationship with Travis. His knowledge of your products and every detail necessary to ensure the interchange is correct and to provide accurate and detailed shipping information is excellent. He goes above and beyond to take care of me and to communicate at every step of the process. Having a direct contact is a huge benefit for me in regards to my relationship with your company and our mutual success. Thank you for all that you do, and for the hoodie!”

“I want to thank you for the amazing job you do on our orders. The lights are always nice, clean, and just as described. Kelly is amazing to work with and always takes care of us. Thank you for the job you do.”

“To whom it may concern,

I would just like to thank your sales department for going above and beyond for their customers. They are really on top of all sales, problems, and returns. Thanks.”

“To whom it may concern:

I have really enjoyed working with Kelly over the last 2+ years. I know I can always count on a great product when I order from her, and have come to trust that product will be delivered to my customer in a timely manner. Perhaps more importantly, though—I know I can count on Kelly to be there after the sale. Specifically, if I need help with a damaged part, a copy of an invoice or credit, etc... These are little things, but they have a huge impact on how efficiently I can do my job, and it's nice not to have to wait or ask multiple times for some paperwork I need to close out a P.O.

“That's why Kelly and Elite Auto Lights are close to the top of my list for vendors. I am looking forward to doing lots of business with you in 2020. Regards.”